"Marlock Electric far exceeded our expectations right from the very first phone call. We had been looking for someone to install a generator. We checked with our heating and cooling company and they highly recommended Marlock. Knowing nothing about them, we decided to give them a call. The office staff was very friendly and helpful. After a few questions, they scheduled an appointment for next week. Shawn came out and gave us a very detailed picture of what the installation and price would look like. He clearly laid out the steps involved. We really liked his up front approach and we knew exactly what had to be done. Based on his knowledge, price, and clear cut way of explaining things, we decided to have Marlock install our generator.
Shawn and staff guided us through the whole process. Never did we feel overwhelmed with the tasks we needed to do before installation. They also kept us informed on the progression that needed to occur before installation could take place. We felt very informed during the whole process.
Installation day went perfectly! The crew worked as a team to get the job done. They were professional, yet friendly. I couldn't believe the neatness and thoroughness. Our outside area and basement were cleaner than when they started!! Even though quitting time came, they stayed and finished the job. They also took the time to explain the whole system and how to operate it. The notebook they gave us has all of our information in it- which is wonderful!
We have had the generator for about a year and a half and have used it multiple times. There have been absolutely no problems! We had an outage recently for about 4 hours, and it handled all of our electronic needs without a problem. Needless to say, we are very happy with Marlock and our new generator. We look frorward to years of service with them."
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