We welcome the opportunity to provide feedback on the recent installation of a whole house generator. From start to finish the experience was a positive one! The office assistant was very gracious and accommodating. She was also helpful in providing assistance with filling out NYSEG paperwork. The initial home visit was promptly set up where we were introduced to the project estimator who arrived on time, was courteous, friendly, and extremely knowledgeable. He explained the installation process in detail and answered all the questions we had. We were pleasantly surprised when our installation job was scheduled sooner than anticipated which led us to meet the technicians who did an excellent installation. Again, we found them to be prompt, courteous, and friendly. They showed concern for cleanliness both inside and outside our home, and went above and beyond when an unforseen problem was discovered at the NYSEG meter. They took extra time to fix the problem which was not part of the normal installation. We are grateful to them for this. The follow up appointment provided a helpful binder of the generator owner manual and maintenance information. We are completely satisfied with the expertise of the Marlock Electric staff. We thank you for your service and wish you continued success in the years to follow.
our service area