I wanted to take a moment to express my appreciation of Marlock Electric.
My journey started by looking for a company to upgrade my electrical panel to a 200 amp service to accommodate a tankless electric hot water heater. After months of searching for someone to do this work, I finally found Marlock. Right from my initial call to you, your services were light-years beyond your competitors. Why you might ask? 1.) You answered the phone. 2.) I received a call for a time to schedule a review of the work an estimate for the total cost. After months of leaving voicemail messages with other vendors and chasing them to give them business, Marlock demonstrated they had a process and workflows In place to handle inquires from customers.
Shawn came out to perform an inspection of the work and provide an estimate. Shawn arrived on time and did exactly what he said he would do. Within days I had an electronic quote for the work discussed including the addition of six new lights, a couple of ceiling fans, a grinder pump hook up, and a 200 amp service.
At this point, everything was running way too smoothly which made me nervous. The day arrived to have the work completed and James, Jason, and Mike showed up right on time. They explained the plan and immediately got to work. They did an amazing job and should be commended for their professionalism. You guys should feel really good about the representation you have in the field.
We will be installing a covered patio with electrical requirements and ultimately a new home behind the existing cottage. When this time comes, my hope is to work with Marlock Electric again. A true pleasure to deal with.
Please let me know the total amount due and I will be happy to provide prompt payment. Congratulations to the Marlock Team for engineering a process that works so well for your customers.
Shawn B. of Wolcott, NY
Friday, December 11th